Any real money in your account is your actual account balance. Any winnings would be added and/or losses incurred from using the services, entry or other fees, previously withdrawn money by the User or amount forfeited by us for any suspected fraud or rejection or cancellation of transaction(s) by your or any third party bank, resulting of charge-backs, insufficient funds or any other reason would subsequently be subtracted. Also levied would be the Inactive Account Fees.

A cash-out request will be accepted when catered to deposit method restrictions, bonus restrictions and/or Security Reviews. You can withdraw amounts only within your transaction limits and levying any processing fees for withdrawal methods that we notify you of before cashing out.

User can request for refund anytime online. With JAMUNA GAMING PRIVATE LIMITED, the user account will be checked for any games played or bonus claims and the request will be processed within 2 weeks. The bonus amount for any bonus claims will be deducted and the balance refunded. A request for cancellation of any transaction would be processed within 2 weeks given the player has the balance of the transaction in his/her account.

Any amount from your winnings may be reported and withheld complying to any applicable law. It is solely your responsibility to deal with all the taxes involved with your winnings. Neither prize money nor balance can be redeemed for any other prize nor can it be transferred. When withdrawing, payment will be made to you either by cheque, wire, credit card and/or any other manner which we select, although we will try to provide your preferences.

Although payment processing will be made as soon as possible, due to our Security Reviews, payments may be delayed and withheld with us.